Service Terms & Policies

A Gentle Note On This Space

These terms are not built around restrictions—they are designed to create a safe, stable, and predictable container where deep inner work can happen. When everything outside of you is in transition, this agreement ensures our shared space remains consistent, grounded, and fully dedicated to your growth. It allows you to arrive exactly as you are, and leave feeling more like yourself.

Part I: Defining the Container (Scope & Safety)

1. Coaching vs. Therapy

A Deep Integration Session is a specialized coaching framework, not psychotherapy.

When navigating major life or career pivots, it is important to understand the nature of our support:

  • I do not diagnose, treat, or manage clinical mental health conditions.

  • I do not offer crisis intervention or emergency medical services.

  • This work does not replace clinical, psychiatric, or medical care.

If you are currently working with a therapist or under medical care, this coaching can beautifully complement your process, but it does not substitute it.

2. Confidentiality & Trust

Everything you share within our sessions is held in strict, absolute confidence. To protect the privacy of your transition journey, I do not record our sessions, nor do I ever share your information with anyone.

The only legal and ethical exception to this rule is if there is a clear and immediate risk of serious harm to yourself or others, in which case I will prioritize safety and take appropriate, supportive action.

3. Ethical Standards

To ensure your well-being is always protected during periods of vulnerability and change, I strictly adhere to professional coaching ethics, anchored in:

  • Deep respect for your autonomy as you choose your next steps.

  • A completely judgment-free environment for exploring new possibilities.

  • Cultural sensitivity for cross-cultural, expat, or multi-context transitions.

  • Clear boundaries and integrity in all of our communication.

Part II: Shared Responsibilities (Our Pact)

4. Your Responsibility in the Pivot

Real transformation is a collaborative partnership. As you navigate this personal or professional evolution, you remain the architect of your life. You are responsible for:

  • Your own emotional, mental, and physical well-being.

  • The decisions, actions, and choices you make both inside and outside our sessions.

  • Communicating your personal comfort levels, limits, and boundaries to me.

I will support you with deep clarity and presence—but the ultimate evolution belongs fully to you.

5. My Commitment to You

I commit to holding a steady space for you while your external world is shifting. I promise to:

  • Provide a safe, grounded, and non-judgmental space for you to deconstruct and rebuild.

  • Hold your personal story with the utmost respect and sensitivity.

  • Bring my full presence, training, intuition, and experience to every minute of our time together.

  • Stay firmly within my professional scope so you always receive clean, effective guidance.

Part III: Practicalities & Formats

6. Session Formats

Transitions require flexibility, so you may choose the medium that best fits your current lifestyle:

  • Online: Conducted via Microsoft Teams (ideal for remote work, geographic moves, or travel).

  • In-Person: Available depending on location and scheduling.

Both formats are intentionally structured to offer the exact same depth, safety, emotional quality, and presence.

7. Multilingual Fluidity

Sessions are fully available in English, Mandarin, or French.

You are welcome to fluidly switch between these languages at any point during a session. This is designed to remove the pressure of translation, allowing you to express complex career dynamics or deep cultural nuances in whichever language feels most natural in the moment.

Part IV: Logistics, Boundaries & Financial Policies

8. Booking & Payment

  • Booking: All sessions are scheduled in advance through Direct Message, the website intake form, or email. Order directly onBook a Session Page is availabe as well. Your session time is fully secured once the booking is accepted and confirmed.

  • Payment: To honor our time and secure your spot in my calendar, payment is required prior to the session. Accepted methods include bank transfer, PayPal, or cash.

9. Rescheduling & No-Show Policy

Because life transitions can occasionally bring unexpected changes, a clear boundary helps us both stay grounded:

  • Rescheduling: You may freely reschedule your session up to 1 business day to our scheduled start time.

  • Late Adjustments & No-Shows: Because that time block is exclusively reserved for your transition, rescheduling requests made within the 1 business day window, as well as failure to show up for a scheduled session, will result in the immediate forfeiture of the session and the payment.

  • Late Arrivals: If you are running late, I will wait in our virtual meeting room for 15 minutes. If you arrive within this window, we will coach for the remaining duration of your scheduled time. After 15 minutes, the session is logged as a no-show and is forfeited.

10. Refund Policy

  • All payments are 100% non-refundable.

  • Your Voice Matters: If you ever feel that a session did not align with your expectations or what you needed during your transition, I warmly invite you to share your experience with me. Your honest feedback is deeply valued, and I am always open to discussing how we can better support your path forward.